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    Now offering a Shoe Delivery service - Call (+353) 74 936 1194 for more details

    FAQs

    General Information

    We are located in Buncrana, Co. Donegal.


    With Ireland now Level 5 of the Governments National Framework for Living with Covid; we will be closing our doors from Wednesday the 20th October.
    Our online service @ www.grantsshoes.com will continue, where you can shop online and enjoy fast delivery or avail of our Click & Collect Service. As always we are available for you to phone on (074) 936 1194 or email us at grantsshoes@outlook.com.
    We wish to thank you all once again for supporting local and your continued support during this incredibly turbulent year, and we hope to welcome you back in store from December 1st.
    Regards Siobhan, Sadie & Claire.

    While it is not possible to showcase everything online, we do our best to get our products online fast.


    Yes we do, when you call to the store to collect your purchase, you must bring photo I.D. We also need to see confirmation of your order. We are happy to view this on your phone or tablet.


    Yes this is no problem, if you have fallen in love with an item which is available for purchase just give us a call on (074) 936 1194 and we will have it ready for you to try on.


    At present we only accept gift cards & credit notes as payment in-store, apologies they cannot be used as a form of payment online.


    Shipping/Returns

    While we endeavour to have your order with you with 3-4 days, delays may occur. We will do our best to keep you updated if this occurs. Please allow for longer during peak trading times.


    If you are not completely satisfied with your purchase, simply return the item or items to us in their original unworn condition within 10 working days of receipt. We will issue a full refund excluding delivery charges on receipt. It is your responsibility to ensure that deliveries are returned to us.
    See full policy here

    If you need to modify your order, please contact us within an hour of placing it. We'll do our best to help with your order, but if it has been shipped out already, it can not be modified, you will have to wait for your order to arrive and return to us.